Welcome to the return policy page of THIEN VUONG IMPORT - EXPORT PRODUCTION CO., LTD. We are committed to ensuring the rights of customers and ensuring satisfaction with our products. Below are the regulations and details of our return policy:

1. Return period
Customers have the right to return products within 3 days from the date of receipt. This applies in the following situations:

2. Cases eligible for return
a. Expired products (Expired date): If the product you receive is expired when it reaches you, you have the right to return it.

b. Quality does not meet the commitment: If the product does not meet the quality standards committed by THIEN VUONG IMPORT - EXPORT PRODUCTION CO., LTD., you can return it.

c. Product does not match the order: In case the product you receive does not match or is not the order you placed, you have the right to return it.

d. Manufacturer's fault: If the product is defective or has a problem with the manufacturer, we are committed to returning the product quickly and effectively.

3. Return process
a. To return the product, please contact us via the contact information to inform us of your situation.

b. We will support you in collecting the goods conveniently and effectively. THIEN VUONG IMPORT - EXPORT PRODUCTION COMPANY LIMITED will bear 100% of the goods collection fee.

c. After receiving the returned product and checking it, we will proceed to exchange it for another batch according to your request or refund the purchase price depending on the specific situation.

We are committed to making the returns process easy and fair. Please note that we will only accept returns in the circumstances outlined in this policy.

If you have any specific questions or requests regarding returns, please contact us via our contact information.