This privacy policy is intended to help you understand how the website collects and uses your personal information through the use of the website, including any information that may be provided through the website when you register an account, register to receive communications from us, or when you purchase products, services, or request additional service information from us.

1. Information collection

– When you make a transaction on the website, you need to provide the minimum information including name, phone number and delivery address. You provide this information voluntarily to serve the purpose of conducting transactions with the company.

– If you need to change the information provided, please contact us directly via phone number 0913292235 or email:thienvuongltdcompany@gmail.com

2. Information storage and security

– Your information is stored and secured by the system of Thien Vuong Fish Cake

– Your information is stored from the time you provide the information and is stored without time limit.

– Thien Vuong Fish Cake has technical and security measures to prevent unauthorized access and use of your information.

3. Information use

Only Thien Vuong Fish Cake's internal staff is allowed to access and use the information. Specifically, only the E-commerce department is allowed to use your information to conduct transactions with you.

Cha Ca Thien Vuong has the right to use the information to:

– Deliver goods to the provided address.

– Provide instructions on product use, product consultation.

– Process orders, resolve issues arising during delivery/use of goods.

4. Information sharing

Cha Ca Thien Vuong commits not to share any of your information with any other unit/company except for the shipping partner that has been assessed by the company and signed a contract to transport goods. In addition, according to the provisions of law, the company can provide customer information to competent state management agencies (when requested).

5. Mechanism for receiving and resolving complaints related to customer information

When discovering that their personal information is used for the wrong purpose or scope, customers send complaints to the email address thienvuongltdcompany@gmail.com or call the number 0913292235 to complain and provide relevant evidence to Us. We are committed to responding immediately or at the latest within 48 working hours from the time of receiving the complaint.